SUMMARY
1. Alerts: How does it work?
BeezUP allows you to be notified via e-mail when certain events happen on your store or your account.
There are two different set of alerts on BeezUP: importation alerts and advanced alerts.
You can activate or deactivate the alerts according to your needs, and modify the parameters if necessary (not mandatory, but recommended).
Both sets of alerts are available for stores, meaning if you have multiple stores, you can activate different alerts for each store.
Do not forget to click on "Save" after you are done with your configuration to save the changes.
⚠️ Your offer* will determine if you have access to the advanced alerts.
2. Importation alerts
BeezUP allows you to be alerted once some specific events happen on your store.
This feature is available through the «Alerts» page, which can be found from the «Importation» tab on the left menu.
You can choose to be alerted via email when:
An importation is done successfully
An importation fails
The number of products on your catalog changes by more than X % (positive or negative variation). You can define the variation percentage that triggers the alert.
There isn't any successful importation during N days. This alert is transmitted only once, the Nth day without a successful importation.
You can enable/disable any alerts of your choice, and modify (when applicable) their settings. Do not forget to then save your settings before leaving the page.
🔵 On this example, the merchant has chosen to receive alerts for each failing importation and when that has been more than 2 days without successful importation.
a. Who receives the alerts?
Alerts are transmitted to the email shown on the «Alerts» page. This is the email linked to the account you are connected with.
If you want to send notifications to a different email address, you will need to first share the store with that user following these steps.
Any account that has access to the store can activate their own alerts by logging in and following the previous instructions.
3. Advanced alerts
If this option is included in your offer, you will be able to activate these alerts.
You can access the advanced alerts through the Importation Alert page, by clicking on the option "Click here to change the advanced alerts.".
You can also access through the account menu on the right, by clicking on your username and then the option «Alerts».
You will then reach the «Account > Alerts» page where you can activate or deactivate the following alerts:
a. Publication:
When a rate of products with error is reached or surpassed for any marketplace.
You can define your chosen rate (in %).
When there have not been any successful publications on X number of days.
You can define the number of days.
When the number of products on your catalog varies on more than X% (applies for an increase, as well as a decrease in the number of products).
You can define your variation rate (in %).
b. API Credentials:
When the API credentials are incorrect or invalid for any marketplace.
c. Order Status Change:
When there is an error during a status change request (Accept/Ship/Cancel/Refund)
d. Order Synch:
When no order synchronization has taken place for a marketplace in the last X hours.
You can define the amount of time in hours.
When there have not been any "order merchand id" filled for any order in the last X hours or N days. This only applies for users of the module or that fill this information via API when synching the orders in their system.
You can choose to set a limit of X hours or N days.
e. Who receives the alerts?
✅ The emails are sent to the owner of the store.
You can choose to add additional email addresses by clicking on the plus button. Likewise, you can delete any email by clicking on the minus button.
⚠️ Do not forget to save your changed before leaving this page.
* check your subscription conditions on our site