Fnac is a French marketplace with a precise operating mode. The purpose of this procedure is to explain how to use BeezUP to publish your offers & products.
SUMMARY :
1. Prerequisites to sell your products on Fnac marketplace
Frequency of updates
Product publications are every 24 hours, while offers are every hour or every 2 hours.Note that they can also be launched manually from the "Publications" page of the marketplace.
Mandatory EAN
Above all, it is important to know that only products with an EAN (or ISBN) are accepted by Fnac.
Any product without an international identifier (EAN or ISBN) will be rejected by Fnac"Hybrid" operation between offers and products
Fnac operates in a hybrid fashion: on the one hand via the "Fnac.com Offres API" channel for offers, and on the other hand via "Fnac-Darty Products FRA API V.2" for products.
2. Integration procedure
✔️ Create your merchant account on Fnac.com
👉 2 cases are then possible:
- Case A: your products are already known to Fnac (recognized EANs or products already created)
✔️ Within BeezUP, add "Fnac.com Offres API" in the "Channels" tab
✔️ Enter the commission received by Fnac in the "Mapping categories" tab
✔️ Check your mapping, or complete it if necessary.
✔️ Enter your "Shop ID" dedicated to the Fnac API:
You can also retrieve your "Shop ID" from your Fnac back office.
⚠️ Remember to choose BeezUP from the list of associated integrators:
✔️ From your first sales, these will appear - in BeezUP - in the "Orders" tab and possibly on your PrestaShop / WooCommerce or other back-office, if your module is configured for.
- Case B: your products are not known to Fnac (EAN unknown)
✔️ Within BeezUP, add "Fnac-Darty Products FRA API V.2" in the "Channels" tab.
✔️ Carry out the categorization of the categories you wish to transmit
✔️ Proceed with the mapping of "Fnac-Darty Products FRA API V.2" in order to transmit, at a minimum, all the mandatory fields.
👉 For more information on each field, you can click on the "i" info to obtain explanations.
You can then, depending on the product categories chosen, map the "category specific" fields.
✔️ Then go to the "API Settings" tab.
Use the same "Shop ID" as for the Fnac.com API Offers network.
You can retrieve your "Shop ID" from your Fnac account manager by informing them that you work with BeezUP.
You can also retrieve your "Shop ID" from your Fnac back office.
⚠️ Remember to choose BeezUP from the list of associated integrators:
✔️ After activating (switch ON) Fnac-Darty Products FRA API V.2, within 2 hours maximum - if everything is OK - the publications must begin, in order to check if the sendings are being made correctly to Fnac you can consult the "Publications" tab which will give you all the details you need to make any changes to your flow and / or mapping.
⏩ The most important thing, if your products have never been created on Fnac, is to make sure that the "product" feeds are OK, they are the ones that allow the creation of the products.
Once "OK", ask Fnac to start creating the products if they are not automatically created.
3. Special case of products with variations
If your products in the field of "bedding" and "sport textile" have variations such as sizes and / or colors, you will need to mention it in the title of the product (eg: product 1 = "nike shoe size 38", product 2 = "nike shoe size 41".
4. "Update mode" Meaning
Unlike other marketplaces, Fnac does not accept the overwrite mode generally used by BeezUP.
Consequently, BeezUP, for each publication to FNAC analyses the differences compared to the last successful publication and only returns to Fnac the following offers:
Modified offers
Offers having disappeared, by notifying them as such to Fnac
Offers in error
It is therefore, for this reason, that the publications are generally much lower in terms of the number of offers than the publications produced in overwrite, where the entire catalogue is constantly returned.
5. Order management
In order to comply with the new VAT regulations, Fnac has decided to require the country of dispatch during the order acceptance phase.
You can configure your default country of delivery in your Fnac sales area.
Fnac allows you to choose the default delivery country 🌎 even during the order acceptance phase:
If you use the "Auto accept" feature for your orders, remember to go to the "API Parameters" page and choose your default country of delivery on the "Expedition Country Code" field. If you activate the "Auto accept" feature and do not select the default delivery country (Expedition Country Code field), Fnac will consider the country selected in the sales area as the delivery country.
If you are not using automatic order acceptance, you will need to select the shipping country during the acceptance phase.
Good sales on Fnac!