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Urgent cases
Urgent cases

List of urgent cases

José avatar
Written by José
Updated over a week ago

🔥 Catalog imports down: At least 6h without a successful automatic import.

🔥 Marketplace publications down: error on the offers publications where the report is not available (note this does not apply for publications in error because of invalid API credentials).

🔥 Order synchronization down: no order synchronization for the last four hours*. This includes:

  • New marketplace orders not found on BeezUP or not retrieved by the API*.

  • Orders found on BeezUP but not yet synched with the CMS*.

🔥 Order change down: no shipping info has been successfully sent for the last four hours*.

🔥 Every some other incident impacting the stock or prices of multiple products on the marketplace.

* Multiple orders affected

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